Q.What happens if I lose a bag?

Answer.
If your luggage fails to arrive at your destination, tell the service desk in the baggage collection hall before you leave the airport. They will give you a Property Irregularity Report to fill in. It will ask for a description of your suitcase – make sure you include the name
TRACE ME along with your tag’s serial number.

Because your case carries a TRACE ME identity tag, the handling agent will scan the barcode or enter your serial number into the worldwide computer network system. This will identify you as the legal owner of the case. This system is used by airlines and baggage handlers across 1,960 airports.

A text message will then be sent to you notifying you that your bag has been found, an email message will provide details of its location and instructions on who to contact to recover your case. In some instances the notification will be directed through the agent’s own system.

Your unique TRACE ME serial number can be used as proof of ownership when you come to identify your bag.

The effectiveness of the tag is not limited to air travel. Outside the airports, our tough TRACE ME tag provides train operators, the police, lost property services and even local transport companies with the facility to securely identify your luggage and immediately notify you how to retrieve it from anywhere in the world.